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In business since 1985, |
Web Hosting |
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Have some questions about our services? Check below
and see if they are answered. If they have not been answered, please
enter a ticket in our
SUPPORT SYSTEM and we will be more than happy to address it.
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What if I try your services and decide I'm not satisfied? top |
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| We
offer a 30 day money back guarantee. If you decide you are not satisfied
with our services we will provide you with a prompt refund. Cost of
Domain Name Registration is not refundable for any reason. |
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| How long does it take for an account to get activated? top | ||||
| Please allow up to 24 hours for hosting accounts to be set
up. We have most hosting accounts set up within a couple of hours, depending
upon our workload. Once we setup your domain, the longest wait
will be for your DNS information to resolve. Since this is out of our
control, we ask that you wait 24-48 hours. |
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| What are Subdomains? top | ||||
| An example of a
sub-domain is http://sub.domain.com/,
where sub can be anything like www, sales, support, etc |
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| What are Addon Domains? top | ||||
| Example: http://add-on.yourdomain.com
where add-on is a sub-domain created that your second domain resolves to. The
additional domains go to folders inside your hosted domains but do not have
their own control panel like hosted domains like the reseller accounts
provide. All add-on domains can be controlled by your CPanel screen. |
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| What are Parked Domains? top | ||||
| When you have more
than one domain resolve to the same website. One hosted domain with multiple
domains going to that same domain is an example. |
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| How do I manage my settings such as email accounts, subdomains, and MySql databases? top | ||||
| Every hosting
account comes with a control panel that allows you to add and remove these
(limited by the amount of what package you choose). Please see
www.cpanel.net for full information on
your control panel setup. |
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| What sort of website statistics do I get? top | ||||
| Raw access logs,
graphical layouts, and text readouts of the visitors to your site. These
cover everywhere from where they came from to what browsers they were using. |
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| Do you host adult sites, warez sites, download sites, or programs that are cpu intensive? top | ||||
| No. Adult and download sites bog down a server too much hampering the
performance of other customers websites. To make things fair for all users
on the server we also do not allow scripts such as message boards that run
off text databases. We also pride ourselves in providing hosting to
companies that do not support and host Adult Sites. |
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| Can I mass mail email to people? top | ||||
| No. Spamming is not
allowed. If you have a mailing list where people ask to be on your list
(opt-in lists) then mailing on larger scales is fine. If you have a long
list please email us at sales@mcws.net to determine if it will be ok. |
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| What about backing up my site contents? top | ||||
| Backing up the
contents of websites is the users responsibility. You can backup your
website from within your control panel and backup your databases using PhpMyAdmin
or CPanel.
Micro Concepts Web Services is not and will not be responsible for
the contents of peoples websites. We do backup files incase of accidental
data loss however. |
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| How often can I access my website and ftp into it? top | ||||
| All sites are available 24 hours
a day, 7 days a week. If you want to redo your site or update it at 3
in the morning, have at it! |
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| When will I be able to view my website via it's domain name? top | ||||
| It can take up to
three days to propagate throughout the web but usually within 24-48 hours your
site should be visible using it's domain name. This all depends on
your ISP. If you have to access your site prior to the propagate being
completed, you can do this using your "hosts" file with Windows to override
your ISP Domain Name Servers. |
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| What are the specs of the system my site(s) will be on? top | ||||
| The specs of the
servers are: Operating system: Red Hat Linux 8.x Server: From 2.53GHZ to Xeon Dual 2.4 GHZ Ram: From 1GB to 2GB. |
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| What are some of the paths? top | ||||
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Can I use CGI programs outside of the CGI folder? top |
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| Yes. CGI is enabled
to work anywhere within your website as well as PHP |
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| When I ftp into my website where do I put my files? top | ||||
| Upload all of your
files to the "www" folder. Please DO NOT DELETE this
directory as that will cause major problems with your web site. You
should not delete ANY files or directories that you did not create. |
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| Can I check my email when I am away from my computer or traveling? top | ||||
| You sure can. You can access
your email from within your control panel or you can access your email at
http://yourdomain.com/webmail. Log on
using your full email address and your email password. |
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| Network and Bandwidth top | ||||
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I need more assistance or have other questions. Where do I go? top |
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| Current hosting clients please use the information found
at: http://support.mcws.net for support.
If you are not a client yet, you can email us at
anytime 24/7 at sales@mcws.net. |