There is a MySQL outage which is causing some issues with some of the sites. If your site is showing a connection error, this is due to the MySQL issue which is currently being worked. Please bare with us as we have teams working to resolve this issue.
This issue has been resolved and all sites are working as designed.
As a valued customer, we are committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network on one of the upstream links on Atlanta and Dallas backend network:
Start time: 9:00 pm eastern 03/06/2018
End time: 5:00 am eastern 03/07/2018
Expected Outage/Downtime: 2 hours
The purpose of this work is the replacement of a damaged fiber splice case. This work is scheduled with a Primary Date: 06-Mar 2018 2nd Primary Date: 07-Mar 2018 3rd Primary Date: 08-Mar 2018 Backup Date: 09-Mar 2018.
During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 2 hours total. However, due to the complexity of the work, your downtime may be longer. Customers may also see some reconvergence during the maintenance window.
Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please get in touch with our technical support.
SSL is an acronym for Secure Sockets Layer, a global standard security technology adopted by Netscape in 1994. SSL is designed to establish encryption and identity assurance. It enables encrypted communication between a web server and a web browser. SSL ensures that all data passed between the web server and browser remains private and secure.
Micro Concepts of Chesterfield we can provide an SSL as part of your hosting for a fraction of the cost of other SSL providers which charge upward of $70 dollars or more per year.
Two-factor authentication adds a second level of authentication to an account log-in. When you have to enter only your username and one password, that’s considered a single-factor authentication. 2FA requires the user to have two out of three types of credentials before being able to access an account using Google Authentication which can be downloaded to your mobile device.
This new feature is available in your cPANEL account screen under Security. if you need assistance, let us know!
We have been providing SpamExperts to select customers for about 6 months with excellent results. SpamExperts is now available to all our clients on all servers. This product performs additional spam scrubbing with excellent results. This product is billed monthly at a very small fee and we are happy to provide you a trail period to see how it works for you! CLICK HERE for additional information.
We have installed CloudLinux on all servers as well as CageFS. This fantastic OS allows us to set each user to a dedicated VM within the Dedicated Servers. This means that if one client is attacked, hacked, or abuses the resources on the server it will only affect their account and not the entire server. This means that each client has dedicated resources and can’t be affected by other users. Where else do you get a VM slice of piece for the price of an account on a shared server?
We have just completed a major server upgraded increasing the CPU and MEMORY by 200%. We hope this takes care of the occasional issues we had on Monday mornings. If you notice any problems on your site please let us know so we can confirm it was not due to these upgrades.
Please remember we now provide SpamExperts which has been shown to reduce your spam by over 90% for most clients. This is available at a nominal fee.
If you have a Technical Block on your account this might be because you have not responded to our communications which went on December 5th, 10th, 17th, and 26th concerning updating your billing information. To remove this block you are can fill out the following form and if you have not provided your billing information, please proceed to our payment site as well. Once we have received this information and verified the billing criteria we will remove the suspension of your account.
We would like to welcome you to our new website to go along with our new hosting servers we have just completed upgrading to. These new servers and our new website will allow us to better communicate with our clients and you with yours.
We have just completed the upgrade of the Support System to the newest version. If you notice any problems, please let us know. The support system and knowledge base can be found at http://support.mcws.net.