Network Outage

As a valued customer, we are committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network on one of the upstream links on Atlanta and Dallas backend network:

Start time: 9:00 pm eastern 03/06/2018
End time:   5:00 am eastern 03/07/2018

Expected Outage/Downtime: 2 hours

The purpose of this work is  the replacement of  a damaged fiber splice case.  This work is scheduled with a Primary Date: 06-Mar 2018  2nd Primary Date: 07-Mar 2018  3rd Primary Date: 08-Mar 2018  Backup Date: 09-Mar 2018.

During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 2 hours total. However, due to the complexity of the work, your downtime may be longer. Customers may also see some reconvergence during the maintenance window.

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please get in touch with our technical support.

Posted in Server Outages